Responsible Gaming

Introduction

Responsible gaming at Olympia on olympia-aussie.com is based on a simple principle: gambling must remain a form of leisure, not a way to make money or solve financial or personal problems. This page is designed to help you approach online casino entertainment consciously, understand the risks, and recognise when your play may no longer be under control.

The operator, Dama N.V. (registered in Curaçao under number 152125 and operating under Antillephone N.V. licence 8048/JAZ2020-013), provides a range of tools, information and support contacts so that you can manage your own behaviour, seek help at an early stage and, where necessary, restrict or stop access to your account. While Olympia is not licensed in Australia and online gambling services are offered from overseas in a grey-market context under the Interactive Gambling Act 2001 (Cth), the operator still commits to applying recognised responsible gambling standards and to supporting players who may be at risk.

Risk Awareness

Gambling involves financial risk, the possibility of loss and psychological effects that can be harmful if play becomes excessive. Understanding the signs of problematic gambling is an important first step in protecting yourself and those around you.

Common signs of gambling-related harm

• Preoccupation with gambling: Frequently thinking about Olympia or other gambling sites when you are at work, studying, with family, or engaged in other activities; planning how to get money to gamble.
• Increasing time and money spent: Playing longer sessions than intended, chasing losses with larger bets, or repeatedly depositing more than you had planned.
• Loss of control: Finding it hard to stop even when you have reached a personal limit, or continuing to gamble despite promising yourself or others that you will take a break.
• Negative impact on daily life: Neglecting work, studies, or family obligations; reduced performance; withdrawing from social or family activities to gamble.
• Financial difficulties: Using savings meant for essentials, borrowing money, selling possessions, missing bill payments, or relying on credit to continue gambling.
• Emotional distress: Feeling anxiety, guilt, shame, irritability or depression linked to gambling outcomes; experiencing sleep problems or constant tension about losses.
• Hiding or lying about gambling: Concealing the extent of your play from family or friends, or becoming defensive or angry when questioned.
• Gambling to cope: Using gambling as an escape from stress, loneliness, depression, or other personal difficulties instead of seeking appropriate support.

Self-assessment questions

The following statements can help you evaluate your behaviour. Answer each with "yes" or "no". A higher number of "yes" responses suggests you should consider using the tools and resources described on this page and seeking professional advice.

• I often spend more time or money gambling on Olympia than I originally intended.
• I have tried to cut down or stop gambling but found it difficult.
• I think about gambling a lot, even when I am not playing.
• I gamble to escape from problems, stress, or negative moods.
• My gambling has caused arguments or tension with family, friends or colleagues.
• I have lied or hidden the truth about how much I gamble or how much I have lost.
• I have borrowed money, used credit, or failed to pay bills because of gambling.
• I feel restless, irritable or distressed when I cannot gamble.
• I sometimes gamble with money intended for rent, bills, food, or other essentials.
• I believe that if I keep playing I will "win back" my losses in the long run.

Important: This self-test is not a diagnosis. If you answered "yes" to several questions, you are strongly encouraged to set strict limits, consider self-exclusion and contact the professional support services listed in the Support Resources section below.

Limits & Tools

Olympia on olympia-aussie.com offers a range of player-controlled tools that allow you to restrict the amount of money and time you spend on gambling. These tools are designed to help you maintain control and to promote behaviour consistent with responsible gaming principles.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your Olympia account on olympia-aussie.com using your usual credentials.
2. Open the responsible gaming area: Navigate to "My Account" or "Profile", then select the "Responsible Gaming" or "Limits" section (names may vary slightly depending on interface updates).
3. Choose deposit limit type: You will typically see options for:
   • Daily deposit limit - the maximum amount you can deposit within a 24-hour period.
   • Weekly deposit limit - the maximum total deposits allowed in any rolling 7-day period.
   • Monthly deposit limit - the maximum total deposits allowed in any rolling 30-day period.
4. Set your amounts: Enter realistic figures that you can afford to lose without impacting your essential living expenses. For example:
   • Daily limit: AUD 50
   • Weekly limit: AUD 150
   • Monthly limit: AUD 400
   These values are examples only; you are solely responsible for selecting appropriate limits.
5. Confirm and save: Review your entries and confirm. The system will enforce these limits automatically and will prevent deposits that would exceed the selected thresholds.

Adjustment rules: If you choose to reduce your limits, the change will normally take effect immediately. If you choose to increase or remove limits, a cooling-off period may apply (for example, 24 hours or more) before the higher limit becomes active. This delay is designed to support reflective decision-making and to reduce impulsive behaviour.

Session time limits and reminders

To help you manage how long you stay logged in and playing, Olympia may provide session controls such as:

• Session timer: A visible on-screen clock or meter showing how long you have been logged in or actively playing in the current session.
• Reality checks: Periodic pop-up messages (for example, every 30, 60, or 120 minutes) summarising your session duration and net results, asking you to consciously decide whether to continue or to log out.
• Fixed session limit: A function within "My Account" -> "Responsible Gaming" that allows you to specify a maximum session length (e.g., 60 or 120 minutes). Once reached, you will be logged out or blocked from further play until after a defined break.

You are encouraged to use these tools in conjunction with personal strategies such as setting an alarm on your device, planning other non-gambling activities, and taking regular breaks away from the screen.

Time-Out / short-term break (24 - 72 hours)

1. Navigate to Time-Out: After you log in, go to "My Account" -> "Responsible Gaming" and select the "Time-Out" or "Short Break" option.
2. Select duration: Choose a temporary break period, typically:
   • 24 hours
   • 48 hours
   • 72 hours
   Some interfaces may offer additional custom periods.
3. Confirm your request: Carefully read the information about what Time-Out means (for example, no access to games and no ability to make deposits during the selected period) and confirm your decision.
4. During the break: You will not be able to place bets or deposit funds from the affected account. You may still receive transactional or legal communications via email, but promotional communications can be reduced or stopped on request to support your decision.

Time-Out is not a substitute for self-exclusion if you are experiencing persistent problems. If you feel unable to control your play, you should consider a longer self-exclusion period, described below, and contact professional support services.

Self-Exclusion

Self-exclusion is a more robust protective measure intended for players who recognise that they are at risk of or are already experiencing gambling-related harm. It involves voluntarily requesting that your access to gambling services on Olympia via olympia-aussie.com be blocked for an extended period or permanently.

How to request self-exclusion

1. Access the self-exclusion section: After logging in, go to "My Account" -> "Responsible Gaming" and select the "Self-Exclusion" option. If you cannot find this section, you may contact customer support at [email protected] for guidance.
2. Select the exclusion period: You will generally be able to choose from:
   • Short-term exclusion: from 6 months upwards.
   • Medium-term exclusion: 1 - 3 years.
   • Long-term or lifetime exclusion: an indefinite block from accessing your account.
   Dama N.V. reserves the right to adjust available durations in line with internal policies and industry standards.
3. Review consequences: Before confirming, carefully read the explanation on-screen about what self-exclusion entails, including loss of access, treatment of any existing balances, and how future account reactivation (if permitted) will be handled.
4. Confirm your decision: You may be asked to:
   • Tick a checkbox acknowledging that the exclusion is voluntary and that you understand its consequences.
   • Re-enter your password or confirm via email for security and identity verification.
5. Receive confirmation: A confirmation message and/or email will be sent to the address registered on your account (for example, from [email protected]) summarising the period and key terms of the exclusion.

Consequences of self-exclusion

• Access to account: You will not be able to log in to your Olympia account on olympia-aussie.com during the self-exclusion period. Any attempts to create new accounts may be blocked and, if identified, those accounts may be closed.
• Deposits and betting: You will not be able to deposit funds or place wagers. Promotional or marketing communications should cease once the exclusion is applied, subject to technical and legal constraints.
• Existing balance and withdrawals: Typically, legitimate outstanding balances or pending withdrawals remain payable, subject to standard verification, anti-money laundering and bonus terms. In some circumstances, access to withdraw may require direct contact with customer support at [email protected]. The operator may, at its discretion and in line with applicable laws and the Curaçao licence, allow or refuse further gameplay with existing balances.
• Irreversibility during the period: Once a self-exclusion is applied, it cannot normally be lifted before the selected end date. This is to protect you from decisions made impulsively while at risk.
• Reactivation (if not lifetime): After a fixed-term exclusion expires, additional cooling-off procedures may apply before new activity is allowed. This may include:
  • A written request to reactivate the account.
  • A mandatory waiting period (for example, at least 24 hours) before reactivation.
  • Reconfirmation that you understand the risks and have considered external advice.

Support in connection with self-exclusion

If you are considering self-exclusion, you are strongly encouraged to also:

• Install blocking software (such as Gamban or BetBlocker) on your devices to restrict access to multiple gambling sites, not only Olympia.
• Contact professional counselling services in Australia and internationally (see Support Resources) for ongoing help.
• Inform trusted family members or friends, so they can support and encourage your decision.

For any questions or to request support related to self-exclusion, you may contact Olympia's support team at [email protected]. Please note that, as an offshore operator under Curaçao licence 8048/JAZ2020-013, Olympia is not regulated by Australian authorities; however, it aims to respect recognised harm-minimisation practices.

Support Resources

Gambling-related problems can affect your finances, mental and physical health, work, studies and relationships. Confidential, professional help is available both in Australia and internationally. Olympia encourages all players of Olympia to seek independent support whenever they feel at risk.

Local support in Australia

• National Gambling Helpline (Australia - Gambler's Help / Gambling Help Online):
  • Phone: 1800 858 858 (free call within Australia)
  • Website: www.gamblinghelponline.org.au
  • Online support: Live chat and email counselling available via the website.
  • Hours: 24 hours a day, 7 days a week.
  • Languages: English; access to interpreter services is available on request.
• Gambler's Help (Victoria and other state services):
  • Phone: 1800 858 858 (national number, connects to state-based services including Gambler's Help in Victoria, NSW, QLD, etc.).
  • Website (Vic): www.gamblershelp.com.au
  • Services: Free face-to-face counselling, financial counselling, online and telephone support for gamblers and affected others.
  • Languages: English with access to translation services; some services provide materials in multiple community languages.
• Lifeline Australia (crisis support and suicide prevention):
  • Phone: 13 11 14 (within Australia)
  • Website: www.lifeline.org.au
  • Hours: 24/7 crisis support (phone and text services - refer to website for details).
  • Languages: English; interpreter services may be accessed in some circumstances.
• Beyond Blue (mental health support):
  • Phone: 1300 22 4636
  • Website: www.beyondblue.org.au
  • Hours: 24/7 phone support; online chat available during specified hours.
  • Services: Information and support related to depression, anxiety and stress often associated with gambling harm.

Note: These Australian services are independent of Olympia and Dama N.V. and are not affiliated with, controlled by or responsible for Olympia or olympia-aussie.com. They are referenced here solely for your benefit.

International support organisations

Self-exclusion schemes by country

If you also gamble with locally licensed operators in other jurisdictions, you may have access to government-backed or industry-supported multi-operator self-exclusion schemes, such as:

• United Kingdom - GamStop: A free national self-exclusion system that covers most remote (online) operators licensed by the UK Gambling Commission.
  • Website: www.gamstop.co.uk
  • Applies only to UK-licensed operators; does not apply to Olympia, which is licensed in Curaçao.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national register allowing individuals to restrict their access to licensed gambling venues and sites in Spain.
  • Information: via the Spanish Directorate General for the Regulation of Gambling (DGOJ) - www.ordenacionjuego.es.
• Other EU countries: Several EU Member States (such as Italy, Denmark, Sweden) maintain central registers allowing multi-operator exclusion. Check your local gambling regulator's website for details.

These schemes are independent of Olympia and may not affect access to olympia-aussie.com. Nevertheless, they can be an important component of your wider harm-minimisation strategy.

Blocking applications and technical tools

To reduce access to gambling content across multiple operators and devices, you may consider the following third-party tools (not operated or endorsed by Dama N.V., and subject to their own terms):

• Gamban: Software that blocks access to many online gambling websites and apps across devices. www.gamban.com
• BetBlocker: Free blocking software offering self-exclusion tools and device-level blocking. www.betblocker.org
• Parental control and DNS filters: Tools such as device-level parental controls, network-level filters and specialised DNS services that can help block gambling content.

Before installing any software, you should review and understand its privacy policy, scope, limitations and compatibility with your devices.

Family and affected others support resources

Gambling issues often affect partners, children, parents and friends. The following resources provide help to those affected by someone else's gambling:

• Gambling Help Online - For families and friends (Australia): Dedicated section with information and live support.
• Gam-Anon: A fellowship for relatives and friends of problem gamblers. www.gam-anon.org
• Online forums and peer groups: Many national helplines offer moderated forums and chat groups where affected others can share experiences anonymously and receive guidance.

Olympia emphasises that seeking help is confidential and, in most cases, free of charge. These services are staffed by trained professionals or experienced peers who can provide non-judgmental support and practical strategies.

Help for Family

If you are worried about a family member, partner or friend who uses Olympia or other gambling services, it can be difficult to know how to respond. The following guidelines are intended to help you approach the situation respectfully and effectively.

How to start the conversation

• Choose an appropriate time and place: Talk when both of you are calm, not during or immediately after gambling sessions, and in a private, non-confrontational setting.
• Use "I" statements: Describe your feelings and observations rather than criticising. For example: "I feel worried when I see how much time you spend gambling" instead of "You are out of control".
• Focus on specific behaviours and impacts: Mention concrete examples (missed events, unpaid bills, mood changes) rather than general accusations.
• Listen actively: Allow the person to speak without interruption. Acknowledge their feelings and avoid minimising or dismissing their experiences.
• Avoid enabling: Do not cover up debts, repeatedly lend money or lie to others to protect the person from the consequences of their gambling; this can unintentionally prolong the problem.

Encouraging engagement with support

• Suggest completing a self-assessment (as outlined above) together and discussing the results calmly.
• Offer to help them contact a helpline (such as 1800 858 858 in Australia) or to explore online chat options. You may offer to sit nearby for moral support.
• Encourage them to use platform tools such as deposit limits, Time-Out or self-exclusion on olympia-aussie.com, and to install blocking apps if appropriate.
• Reassure them that seeking help is a sign of strength and that problem gambling is a treatable condition, not a moral failure.

Support resources for family and friends

• Gambling Help Online (Australia) - for affected others:
  • Website: www.gamblinghelponline.org.au
  • Services: Information, live chat, email counselling, and resources specifically for family members and friends.
• Gam-Anon:
  • Website: www.gam-anon.org
  • Resources: Meetings (in-person and online in some regions), literature and support for relatives and friends of compulsive gamblers.
• Online forums and moderated support groups: Many national helplines, including those in Australia, host forums and groups where affected others can share experiences anonymously and receive peer support.

Recommended next steps

• Seek professional counselling: Both the person who gambles and affected others may benefit from speaking with a psychologist, psychotherapist or counsellor experienced in addiction and financial stress. Your general practitioner can provide referrals.
• Use dedicated hotlines: Call 1800 858 858 (Australia) or the international services listed above for immediate advice and crisis support.
• Protect your own finances and wellbeing: Consider separating finances, monitoring joint accounts and seeking independent financial counselling if necessary.
• Look after your mental health: Contact services like Lifeline (13 11 14 in Australia) or Beyond Blue if you are feeling overwhelmed, anxious or depressed because of someone else's gambling.

Olympia cannot mediate family disputes or provide therapeutic advice. The contacts and suggestions above are provided so you can access qualified, independent support.

Operator's Commitment

Dama N.V., as operator of Olympia on olympia-aussie.com under Curaçao licence 8048/JAZ2020-013, acknowledges its responsibility to promote safer gambling practices, even when offering services cross-border to markets such as Australia where the business operates in a grey-market environment. The following measures describe Olympia's internal approach to risk management and player protection as at least consistent with widely recognised industry standards.

Internal risk-check procedures

• Behavioural analysis: Olympia may use automated systems and manual review to analyse aggregate and individual gameplay data, including:
  • Frequency and duration of sessions.
  • Patterns of deposits, stakes and losses (particularly sudden increases).
  • Use of bonuses in a manner indicating loss of control.
  • Repeated attempts to deposit after declined transactions.
  These systems seek to identify patterns that may indicate potential gambling-related harm, while complying with privacy and data-protection obligations applicable to Dama N.V. and its platform provider (SoftSwiss, certified to ISO 27001 for information security).
• Warning messages and reality checks: Where risk patterns are detected or where regulatory or best-practice thresholds are reached (for example, very long sessions or significant net losses), Olympia may display on-screen messages reminding players of responsible gaming principles, suggesting the use of limits or breaks, and linking to support resources.
• Account restrictions: In certain cases, Olympia may apply additional controls to an account, such as:
  • Temporarily limiting further deposits or stakes.
  • Prompting the player to set or lower deposit or loss limits.
  • Suspending promotional offers or bonus eligibility.
  These measures aim to reduce harm while respecting contractual rights and applicable laws.

Proactive contact with players

Subject to data-protection legislation and internal policies, Olympia's support team may initiate contact with a player when significant risk indicators are observed, for example:

• Substantial and repeated losses over a short period.
• Frequent deposits that appear inconsistent with typical recreational play.
• Extended continuous play sessions with minimal or no breaks.
• Direct statements by the player suggesting distress, loss of control, or financial harm.

In such cases, the support team may, using the email associated with your account (e.g., from [email protected]), do one or more of the following:

• Provide information about responsible gaming tools such as limits, Time-Out and self-exclusion.
• Encourage the player to consider self-exclusion and to contact professional support services (including Australian helplines, if the player is located in Australia).
• Offer to implement certain restrictions at the player's request, such as lowering limits or initiating self-exclusion.

While Olympia endeavours to act promptly on risk signals, it cannot guarantee that all problematic behaviour will be identified or prevented. Players remain primarily responsible for their own decisions and are urged to use the tools and external resources described on this page.

Regulatory and jurisdictional considerations

Olympia operates under the laws and regulatory framework of Curaçao and is not licensed or regulated by Australian authorities, including the Australian Communications and Media Authority (ACMA). ACMA has taken action against certain unlicensed offshore gambling services under the Interactive Gambling Act 2001 (Cth), including ISP-level blocking of some Dama N.V. domains. By choosing to access Olympia via olympia-aussie.com from Australia, you acknowledge that:

• Local consumer protections and dispute-resolution mechanisms applicable to Australian-licensed services may not apply.
• Your primary avenues of redress are those provided by the operator under Curaçao licence 8048/JAZ2020-013 and by general contract and consumer laws applicable to the operator's jurisdiction(s).
• You should, regardless of jurisdiction, prioritise your own safety and wellbeing, including by using the responsible gaming tools and independent support services set out above.

Updates

Olympia may update this responsible gaming page from time to time to reflect changes in:

• Applicable legal and regulatory requirements in Curaçao, the European Union or other relevant jurisdictions.
• Interpretation and enforcement trends affecting cross-border online gambling, including in Australia.
• Internal policies and procedures of Dama N.V. and its platform provider (SoftSwiss), including enhancements to responsible gaming tools, data-protection standards and risk-management practices.
• Contact details and availability of external support organisations and helplines.

Where changes are material to the way your responsible gaming tools operate or to key legal information, Olympia will endeavour to notify you by one or more of the following means:

• Email sent to the address registered on your Olympia account (for example, from [email protected]).
• Prominent notice or banner on olympia-aussie.com after you log in.
• Updated information in the "Responsible Gaming" and/or "Terms and Conditions" sections of the website.

You are responsible for regularly reviewing this page and the general terms and conditions to stay informed about current policies.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about the responsible gaming measures available on Olympia, wish to request assistance in applying limits or self-exclusion, or want to provide feedback on how Olympia can improve its player-protection tools, you may contact the operator using the details below.

Responsible gaming contacts

• Email - Responsible Gaming / Support: [email protected] (primary contact for player support and responsible gaming queries).
• Email - General information: [email protected] (for general questions about the site that are not time-sensitive).

Telephone numbers and dedicated contact forms for responsible gaming matters may be introduced or updated over time. Where a specific responsible gaming phone contact or web form becomes available, Olympia will publish this information clearly within the "Contact" or "Responsible Gaming" sections of olympia-aussie.com.

Feedback and self-control requests

When contacting Olympia regarding responsible gaming, please include the following (but do not send copies of identification documents unless specifically requested for verification):

• Your full name and username registered on olympia-aussie.com.
• A clear description of your request, such as:
  • Setting or lowering a deposit, loss, or session limit.
  • Applying a Time-Out or self-exclusion (specify desired duration, e.g. 6 months, 1 year, lifetime).
  • Stopping or reducing marketing communications.
  • Reporting behaviour that you believe may indicate problem gambling, either for yourself or (subject to privacy rules) concerns about another identifiable account.
• Any relevant information about your current situation (for example, if you have contacted professional services or are under treatment), to the extent you feel comfortable sharing it.

Olympia will use reasonable efforts to respond within a commercially reasonable timeframe, taking into account time zone differences and operational constraints. However, in cases of immediate risk to health or safety, you should first contact local emergency services or national helplines (such as 000 for emergencies and 1800 858 858 for gambling support in Australia) before or in addition to contacting the operator.

Confidentiality notice: Any personal information you provide in connection with responsible gaming will be processed in accordance with Olympia's privacy policy and applicable data-protection laws. Such information may be shared internally within Dama N.V. and with its service providers only to the extent necessary to implement your requested protections, comply with legal obligations, or manage risks appropriately.